Shipping & Returns

Shipping Policy

Processing Time:
All orders are processed within 1-2 business days. You will receive an email notification once your order has been shipped. Please note that we do not ship on weekends or holidays.

Shipping Rates:
Shipping rates are calculated based on the weight of your order and your location. You can view the estimated shipping cost at checkout before completing your purchase. We offer the following shipping options:

  • Standard Shipping (3-7 business days)
  • Expedited Shipping (2-3 business days)
  • Next Day Delivery (1 business day)

Free Shipping:
Enjoy free standard shipping on orders over $50! This offer applies to domestic orders within Houston Texas USA.

International Shipping:
We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Additional customs fees, taxes, or duties may apply depending on your country of residence, and are the responsibility of the customer.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey. You can also track your order directly on our website using the tracking link provided in your confirmation email.

Return Policy

We want you to be completely satisfied with your purchase. If you are not fully happy with your product, we offer a straightforward return and exchange process.

Return Window:
You have 30 days from the date of receipt to return your product for a full refund or exchange. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

How to Return an Item:

  1. Contact our Customer Service team at support@insightgadget.online or call +1-(425) 334-2945
     to initiate a return. Please provide your order number and the reason for your return.
  2. Once your return is approved, we will provide you with a return authorization and shipping instructions.
  3. Pack the item securely in its original packaging, including any accessories or manuals.
  4. Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., defective or wrong item).

Refund Process:
Once we receive your returned item, it will be inspected, and if it meets our return criteria, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method used at checkout.

Exchanges:
If you would like to exchange an item for a different product or size, please contact us to initiate the exchange process. Exchanges are subject to product availability.

Non-Returnable Items:
Certain items cannot be returned or exchanged, including:

  • Opened or used electronics and gadgets
  • Gift cards
  • Digital downloads or software

Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately at support@insightgadget.online. We will work with you to resolve the issue, either by issuing a refund or sending a replacement at no additional cost.

Contact Us

If you have any questions or concerns about shipping, returns, or exchanges, feel free to reach out to us:

We’re here to assist you!